All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer INR 100 flat rate shipping to Kerala and INR 200 flat rate to anywhere outside Kerala.
International Shipping
We offer international shipping worldwide with flat INR 200
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at palanquinebytmj@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
There is no refund issued for any sale made. For full policy, check out the Cancellation and Return Policy Page
In the event that your order arrives damaged in any way, please email us as soon as possible at palanquinebytmj@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at palanquinebytmj@gmail.com.